PRIVACY POLICY

Fixertechs LLC ("Fixertechs," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Fixertechs LLC collects, uses, maintains, and discloses information when you visit our website, use our services, contact our technical support team, communicate with us by telephone, email, SMS/text message, or otherwise interact with us.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Business or organization name
• Email address
• Telephone and mobile telephone numbers
• Billing and contact information
• Technical support requests and support ticket information
• Information you provide during telephone, email, SMS, or other support communications
• Device, computer, network, software, and system information necessary to provide technical support
• Information submitted through forms on our website
• Records relating to services requested or provided
• Communications between you and Fixertechs

When necessary to provide technical support, customers may voluntarily provide additional information regarding their devices, accounts, networks, applications, or technical environments.

We encourage customers not to provide passwords, payment card numbers, Social Security numbers, or other sensitive information through SMS unless specifically instructed to use an appropriate secure method.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, server logs, analytics technologies, and similar tools.

This information may include:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of access
• General website usage information

We may use this information to operate, secure, maintain, and improve our website and services.

3. How We Use Information

Fixertechs may use information we collect to:

• Provide technical support and IT services
• Respond to customer questions and support requests
• Create, manage, and update technical support tickets
• Troubleshoot technical problems
• Communicate troubleshooting instructions
• Schedule and coordinate technical support
• Provide service, appointment, and ticket-status notifications
• Communicate with customers regarding services they have requested
• Maintain customer and service records
• Process transactions and administer customer accounts
• Protect our systems, customers, and services from fraud, abuse, or security threats
• Improve our website, customer service, and technical-support processes
• Comply with applicable legal and regulatory requirements

4. SMS/Text Messaging

Fixertechs LLC may offer customers the option to communicate with our technical-support team by SMS/text message.

Customers may provide consent to receive SMS communications from Fixertechs through methods including verbal consent during a telephone call, an electronic or paper form, a website form, or another documented method of consent.

By opting in to SMS communications from Fixertechs LLC, you consent to receive informational text messages related to services you have requested. These messages may include:

• Technical-support communications
• Troubleshooting instructions
• Support-ticket updates
• Appointment or scheduling communications
• Service notifications
• Requests for information necessary to resolve a support issue
• Follow-up communications regarding an existing support request

Message frequency varies depending upon your support request and your interactions with Fixertechs. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a Fixertechs text message.

You may reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchasing goods or services from Fixertechs.

If you choose not to receive SMS communications, Fixertechs may communicate with you through other available methods, such as telephone or email, where appropriate.

5. Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties.

Fixertechs does not sell, rent, or disclose SMS opt-in information or SMS consent records to third parties for their own marketing or promotional purposes.

We may use service providers that process communications or data on our behalf when necessary to provide our services. Such service providers are permitted to use information only as necessary to perform services for Fixertechs and subject to applicable contractual and legal obligations.

6. How We Share Information

Fixertechs does not sell your personal information.

We may disclose personal information when reasonably necessary to:

• Provide services requested by you
• Work with vendors and service providers performing services on our behalf
• Operate our communications, hosting, billing, security, or technical-support systems
• Protect the rights, property, systems, or safety of Fixertechs, our customers, or others
• Investigate suspected fraud, security incidents, or misuse of our services
• Comply with applicable laws, regulations, subpoenas, court orders, or lawful governmental requests
• Complete a merger, acquisition, financing, sale of assets, or similar business transaction, subject to applicable law

Service providers receiving information on our behalf are expected to handle that information consistently with applicable privacy and security requirements.

SMS opt-in data and consent are subject to the additional restrictions described in Section 5 above.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate website functionality, understand website usage, improve performance, and maintain security.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the operation or functionality of portions of the website.

8. Data Security

Fixertechs uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure. Customers should use appropriate caution when transmitting confidential or sensitive information electronically.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business and support records, comply with contractual and legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

Retention periods may vary depending on the nature of the information and the services involved.

10. Third-Party Services and Links

Our website or communications may contain links to websites or services operated by third parties.

Fixertechs is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of those organizations before providing personal information to them.

11. Children's Privacy

Fixertechs' services are intended for businesses and adults seeking technical services and are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 through our website. If we become aware that such information has been collected inappropriately, we will take reasonable steps to delete it.

12. Your Privacy Choices

Depending on your relationship with Fixertechs and applicable law, you may contact us to request information regarding personal information we maintain about you or to request correction or deletion of certain information.

Certain information may need to be retained for legitimate business, contractual, security, accounting, or legal purposes.

SMS recipients may withdraw consent to SMS communications at any time by replying STOP.

13. Changes to This Privacy Policy

Fixertechs may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal requirements.

When material changes are made, we will update the Effective Date displayed at the beginning of this Privacy Policy.

We encourage users to review this page periodically.

14. Contact Us

If you have questions regarding this Privacy Policy, your personal information, or Fixertechs' privacy practices, please contact:

Fixertechs LLC
Website: www.fixertechs.com

Phone: +1 (718) 832-3054

Email: info@fixertechs.com